Refund policy
Thank you for shopping at Ceralia.online.
We want you to feel confident in your purchase and are committed to ensuring your satisfaction.
Please read our Return & Refund Policy below.
Returns
We offer a 30-day return policy, which means you have 30 days after receiving your order to request a return.
To be eligible for a return, your item must:
• Be in the same condition that you received it
• Be unused and in its original packaging
• Have all original tags attached
• Be accompanied by proof of purchase (receipt or order number)
To initiate a return, please contact us at glowiavaehandel@gmail.com with your order number and photos of the product.
Once your return has been approved, you will receive return instructions and the appropriate return address.
Items returned without prior authorization will not be accepted.
Refunds
Once we receive and inspect your return, we will notify you whether your refund has been approved.
If approved, your refund will be issued to the original payment method used for the purchase, typically within 5–10 business days.
Please note that your bank or card provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since your refund was approved, please contact us at glowiavaehandel@gmail.com.
Damages and Issues
Please inspect your order upon arrival.
If your item is damaged, defective, or incorrect, please contact us immediately so we can evaluate the issue and make it right.
Non-Returnable Items
Certain items cannot be returned, including:
• Personal care, hygiene, and intimate products
• Sale items and gift cards
• Hazardous materials, liquids, or gases
If you are unsure whether your item is eligible for return, please contact us before submitting a return request.
Exchanges
The fastest way to exchange an item is to return the original item and place a new order once your return has been approved.
European Union 14-Day Cooling-Off Period 🇪🇺
If you reside within the European Union, you have the right to cancel your purchase within 14 days of receiving your order, without providing any reason.
To qualify, the item must be unused, in its original packaging, and include all original tags.
To exercise your right of withdrawal, please contact us at glowiavaehandel@gmail.com.
Return Address
Returns are accepted only after you have contacted us by email and received return approval and instructions.
Please do not send items to the sender's address shown on the package, as returns cannot be processed at that location.
Contact Information
Ceralia.online
📧 Email: glowiavaehandel@gmail.com
🌐 Website: https://ceralia.online